Refund policy

Your satisfaction is our priority. We offer a clear and customer-friendly return policy to ensure a worry-free furniture shopping experience.

1. Return Window

• You may request a return within 30 days of receiving the product.

• Requests submitted after 30 days may not be eligible for return.

2. Conditions for Return Eligibility

To qualify:

• Items must be unused, unassembled, and in original packaging.

• All accessories, hardware, manuals, and components must be included.

• The item must be in resaleable condition.

Returns failing to meet these conditions may incur restocking fees or denial.

3. Non-Returnable Items

The following are not eligible for return:

• Products marked "Final Sale"

• Assembled, installed, or used items

• Custom or special-order items

• Mattresses or bedding after opening

• Damage caused by misuse or improper assembly

4. Damaged, Defective, or Missing Items

If your furniture arrives damaged, defective, or incomplete:

• Contact us within 7 days of receipt

• Provide photos of:

  • The damaged area

  • Outer box & packaging

  • Shipping label

• We will arrange:

  • Replacement parts

  • A full replacement

  • Or a refund, depending on the situation

We assume full responsibility for shipping damage not caused by the customer.

5. Return Process

• Email RavelPriscila241@gmail.com with your order number

• Await authorization and return instructions

• Ship the product using the label provided (when applicable)

• Once inspected at our warehouse, refund processing begins

6. Refund Timeline

• Refunds are issued to the original payment method

• Standard processing time: 2 business days

• Shipping fees are non-refundable unless the return is due to our error